![]() While both platforms serve the same purpose, they offer different features. You can either generate a Messenger widget code in Meta Business Suite or respond.io. Add the Messenger widget code to your website.Create a Facebook Messenger widget code.To add Facebook Messenger to a website, you need to do these two steps in sequence: How to Set Up Facebook Messenger Widget: Creating a Widget Codeįirst, let’s talk about the Messenger widget setup process. Thankfully, you can disable Guest Mode during the widget setup process. Those who chat with you in Guest Mode will have their names displayed as Guest, followed by a short numeric string. It’s also impossible to offer a personalized customer experience in Guest Mode as you can’t access any customer information. Businesses can’t reopen Guest conversations once Guests end the chat or 24 hours from the start of the conversation, whichever comes first. But the feature has a few downsides for businesses.įacebook Messenger Widget with Guest Modeįor a start, Guest Mode prevents businesses from building lasting connections with customers. Guest Mode offers customers the flexibility to chat with a company anonymously. To enter Guest Mode, simply tap Continue as Guest before starting a conversation. Facebook Chat Plugin: Guest Modeįacebook introduced Guest Mode in 2020 to allow customers to chat with businesses through Messenger widget without logging into their Facebook account. Read on to see if you want to enable or disable Guest Mode when you add Facebook chat to a website. You can’t add customers who message you in Guest Mode. There are several ways to grow your Messenger contacts, including Facebook Comment Auto Reply or private replies, Click to Messenger ads or links and Facebook QR codes.Ĭustomers have to be signed in to their Facebook accounts to be added to your contact list. The Messenger widget is just one way to build a Facebook Messenger subscriber list. ![]() Use this as a new communication channel with your audience or even use it to send Messenger broadcasts, which have a staggering 92 percent open rate. You can think of a Facebook Messenger subscriber list the same way you do an email subscriber list. It ensures customers can address you instantly and effortlessly on a familiar and comfortable messenger.Īdd Facebook Chat Plugin: Facebook Messenger has higher engagement rates than email This is no longer the case once you add Messenger to your website.įirstly, the Messenger widget is the fastest tool for your clients to reach you and get their questions resolved. Your only hope of continuing the conversation is for them to return to your site. With traditional website chats, you'll lose users forever once they leave your website. Facebook Chat Plugin Creates Persistent, Consistent Engagement Among the key reasons to consider using Facebook web chat is its ability to create persistent conversations and build a contact list. If you’re leveraging Facebook Messenger to provide customer support or push sales, you know how effective the platform is. Why Use Messenger Widget: Facebook Chat Plugin Benefits In addition to streamlining all conversations in a single inbox, it offers additional benefits such as advanced automation and analytics. This is sufficient for businesses that receive low to medium volumes of messages and rely on Facebook Messenger for customer communication.īusinesses that handle high volumes of conversations or chat with customers across multiple channels should use an omnichannel messaging inbox like respond.io. When website visitors send an inquiry via the widget, you can reply through the Meta Business Suite Inbox. For the ultimate chat plugin, install Messenger widget on website
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